1. Introduction At Seybuy, we are committed to providing exceptional support to both buyers and sellers. This policy outlines the support services we offer and clarifies the responsibilities of sellers regarding the items they sell.

2. Role of Seybuy Seybuy is an online marketplace that facilitates transactions between buyers and sellers. We act as an intermediary platform, providing a space for sellers to list their products and for buyers to find and purchase items. Seybuy is not the supplier or manufacturer of the items sold on our platform.

3. Seller Responsibilities

• Product Listings: Sellers are responsible for the accuracy and completeness of their product listings. This includes providing clear descriptions, high-quality images, and accurate pricing.
• Customer Service: Sellers must respond promptly to customer inquiries and resolve any issues related to their products. This includes handling returns, refunds, and exchanges in accordance with Seybuy’s return policy.
• Quality and Authenticity: Sellers must ensure that the products they sell are of high quality and authentic. Any issues related to product defects, counterfeit items, or misrepresentations are the responsibility of the seller.
• Compliance: Sellers must comply with all applicable laws and regulations related to their products and business operations. This includes adhering to Seybuy’s seller guidelines and prohibited items policy.

4. Seybuy Support Services

• Customer Inquiries: Our customer support team is available to assist with general inquiries and technical issues related to the Seybuy platform. Contact us at support@seybuy.com for assistance.
• Dispute Resolution: In case of disputes between buyers and sellers, Seybuy offers mediation services to facilitate a resolution. Contact dispute@seybuy.com for help with disputes.
• Platform Maintenance: Seybuy is responsible for maintaining the functionality and security of the marketplace platform. This includes regular updates, technical support, and addressing any issues that may arise with the site or apps.

5. Limitations of Liability

• Intermediary Role: Seybuy is not responsible for the items sold on our platform. Any issues related to product quality, authenticity, or compliance are the sole responsibility of the seller.
• Transactions: Seybuy does not guarantee the completion or success of transactions between buyers and sellers. We provide the platform for these transactions but are not liable for any disputes or issues that may arise.
• Indemnification: By using Seybuy, sellers agree to indemnify and hold Seybuy harmless from any claims, damages, or losses arising from their use of the platform or their products.

6. Contact Information For support inquiries or more information about our support policy, please contact us:

Seybuy Support Team
Email: support@seybuy.com
Phone: +248 2516949
Address: Seybuy HQ, Victoria, Mahe, Seychelles

By using Seybuy, you acknowledge that you have read and understood this support policy and agree to the outlined terms and responsibilities.